Channels

Channels solution from TCS BaNCS is a world-class application focused on the delivery of accurate, pertinent information. By ensuring that the customer’s banking world is displayed in a timely manner, and taking the user’s role into account, your bank can be ensured of consistent and high levels of customer experience at all times.

With its focus on multiple channels, ease of use, and ubiquitous availability, Channels solution from TCS BaNCS enables an organisation to allow its customers to select how, when and where to engage in business, while also ensuring that consistent branding across all channels.

No longer do customers have to make a choice between performing online banking for trivial tasks and visiting branches for complex interactions. Spanning the full range of customer interaction, from acquisition, product sales through to service, Channels solution from TCS BaNCS exposes the full power of its underlying applications to speed up implementation in the form end-to-end solutions.

BROCHURE

TCS BaNCS Channels exposes the full power of its underlying applications to speed up implementation in the form end-to-end solutions. However, these applications don’t just stop there – they are open to incorporating third-party solutions and services to provide complete solutions in today’s hybrid environments. To ensure the best user experience, these applications adapt to the environment that they are deployed in. Using innovative and market leading technologies such as touch screens, biometric devices, and user role and skill based designs, branch based applications allow the user to maintain rich interactions with the customer without becoming burdened with system navigation and complexity. When deployed at a kiosk, the touch screen and other ease-of-use features ensure that the self-service experience is efficient and productive. Learn more.